It is still not possible to perform maintenance on an iPad or iPhone remotely. However, you can connect to the device and see what the user is doing via screen sharing. This allows you to guide the user when there is a problem to obtain more information or resolve the issue. This version of the remote desktop for iPad and iPhone is designed to be simple and easy to handle so that even inexperienced users can use it – and you as the IT manager encounter less hassle.
The user has to initiate the remote support session on their iPad or iPhone themselves and actively consent to the connection. They can terminate it themselves at any time. When using screen sharing, the user determines what to open on the iPhone or iPad. The IT manager cannot perform any unauthorised actions.
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